Hello, World! I am Guillermo, a Technical Support Specialist with a passion for Finances and Technology...

My Projects

As a Technical Customer Care Specialist for a leading All-in-One Restaurant SaaS company in the US, currently expanding internationally, my role is to deliver exceptional customer experiences to our global users. My daily responsibilities include:

• • Conduct hardware device testing and provide comprehensive troubleshooting.
• • Configure back-end requests to align with customer requirements.
• • Diagnose and resolve networking issues to ensure optimal connectivity.
• • Set up and synchronize devices for seamless operation.

As an Onboarding Specialist, I manage a portfolio of high-volume clients over a 90-day period, guiding them through the Implementation and Integration Process of Stripe, a prominent Payment Processor, tailored to their diverse business models (SAAS, B2B, B2C, SAAP). My daily responsibilities include:

• • Conducting live troubleshooting video calls and delivering comprehensive product training sessions.
• • Debugging and rigorously testing API calls and Python code snippets using ReplIt to ensure seamless integration.
• • Testing HTML, CSS, and JavaScript for the Stripe Elements JS library on JSFiddle to optimize user checkout experiences.
• • Providing effective solutions and workarounds for Webhook, Backend, and Frontend challenges.

As a Customer Support Specialist, I held responsibility for understanding, analyzing, and troubleshooting users' issues with advanced product knowledge specialization in a prominent Payment Processor client (Stripe), focusing on the Spanish and Mexican markets. My primary duties included:

• • Testing Python backend code snippets via API using Replit to tailor our application to meet customers' business requirements.
• • Analyzing and interpreting coding events and logs for unsuccessful payments across globally recognized payment methods.
• • Advising enterprises on customizing their checkout processes using our JavaScript library to align with specific business needs.
• • Developing customized SQL reports using Stripe Sigma to provide actionable insights for business optimization.

As a Financial Accountant, I oversaw bank account management and meticulously recorded all accounting entries while ensuring accuracy across all financial operations. My daily responsibilities encompassed:

• • Managing bank accounts, preparing financial balance sheets, and allocating budgets.
• • Handling diverse accounting entries including taxes, daily banking operations, payroll, social security, and invoicing.
• • Providing customer and supplier service through effective communication via phone, email, and in-person meetings.
• • Proficiently managing daily Excel and Word documents within Microsoft Office.